Refund Policy

This Refund Policy applies to purchases made on wisheducation.in (WISH Education), a brand of Swisspay Technologies Private Limited (“we”, “us”, “our”).

Please also read our Cancellation Policy, Shipping Policy, and Terms & Conditions.

1. Scope

WISH Education sells online educational courses and digital learning access. All products sold on this website are digital goods / online services. No physical product is shipped.

2. Refund eligibility

You may request a refund if all of the following are true:

• The request is submitted within 7 (seven) days of the successful payment date; and
• You have accessed less than 20% of the course lessons (based on completed / opened lesson progress recorded on the Platform); and
• The course purchase was a real payment (not a mock / test transaction); and
• There is no evidence of abuse, chargeback fraud, credential sharing, or Terms violations.

Refunds are generally not available when:

• More than 7 days have passed since payment;
• 20% or more of the course lessons have been accessed;
• You simply changed your mind after substantial use of the course content;
• Access was revoked due to fraud, chargeback, or violation of our Terms;
• The purchase was completed in mock / demonstration payment mode (no real money charged).

3. Technical failures

If you cannot access a purchased course due to a verified Platform failure on our side, contact support. We will first attempt to restore access. If we cannot reasonably restore access, we may offer a replacement enrolment or a refund at our discretion.

4. How to request a refund

Email support@wisheducation.in from your registered email with:

• Full name and registered account email;
• Course name;
• Order / payment reference (if available);
• Date of purchase;
• Reason for the refund request.

We aim to acknowledge refund requests within 2 business days and decide within 7 business days of receiving complete information.

5. Refund method and timeline

• Approved refunds are processed to the original payment method where supported by the payment provider.
• After we initiate a refund, banks / card networks typically take 5–10 business days to reflect the credit. Timing outside our control may vary by bank.
• Once a refund is approved, course access for that purchase may be revoked.

6. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend account access and contest the dispute with transaction evidence. We encourage you to contact support@wisheducation.in first so we can resolve the issue faster.

7. Company details